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Finding great talent

An innovative approach to finding the right leader


A family business with a franchise partner had to replace the Managing Director immediately. Failure to do so could result in them losing their business relationship with the franchise partner, significantly impacting their business, revenue, and reputation. The timing pressure was further complicated with the approaching holiday season, during which most people are unavailable.

Approach & outcome

The situation required an understanding of the issues and related factors, a laser-like ability to identify the right person and out-of-the-box thinking. Going the traditional search route would have taken too long. Taking a closer look at their client base, contacts, and additional resources, we formulated a unique strategy that identified suitable potential candidates and profiled them to find the best fit.

The targeted candidates were from three different geographical locations, so there were many factors to consider, including:

  • The right skills and motivations.
  • An understanding of the market.
  • A proven track record in building a business with similar challenges.
  • An understanding of what relocation would entail from a familial perspective, making sure everyone was on board and in alignment.
  • Resonance in terms of the ability to fit and thrive in the corporate culture.

Regardless of the tight deadline, anyone who wasn’t right was excluded, for their own sake as well as the client. Failure to do so would have increased the probability of having to face the same problem some months down the line. Using our methodology, the shortlist of three top candidates was presented within a month of first being alerted of the situation by the client.

The individual hired is still with the brand, growing the business in a new territory.

Saved the client time, money, reputation and the relationship with their franchise partner.

Why it matters

Innovation isn’t just about developments in technology – it’s about the ability to think differently and be willing to approach problems in unconventional ways.

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