WILL YOU CHOOSE TO MATTER?

There is a great talk and initiative by Angela Maiers entitled “You Matter”, and how these two words could positively impact our lives.

It really puts into perspective and simplicity the manner in which we conduct ourselves in our daily interactions, with great relevance for the corporate world and our business dealings.

Consider Customer Care for a moment. How many times do you interact with representatives who simply do not seem to care, let alone make you feel that you matter.

Or of trying to have a conversation with someone who is affixed to their computer or mobile, or looking elsewhere.

Or simply not being acknowledged.

Do these make you feel that you matter?

For if we are making people feel they don’t matter, we make them feel insignificant. And since what goes around, comes around, the deeper question is, do you feel you matter?

For me, these two words “You Matter” have brought to the forefront of my mind a simple code of conduct – going through each day, being present, truly engaging with and caring about people we come into contact with, even people we come across in the street – a simple smile, offering a helping hand, being kind. Isn’t this what being human is ultimately about? I cannot fathom why many people stop being human as soon as they walk into an office building and hide behind “but this is business”.

We have a tendency as humans to complicate simplicity, coming up with words that become so overused they become jargon and meaningless: employer of choice, corporate social responsibility, ethics – all very noble in their own right and when done with the spirit the words themselves intended. And yet ‘You Matter’ for me personifies many of these. If every interaction we have, every decision we make, are centred around these two words, how different would our days be, the people around us, our families, our businesses, our communities. How different would we be? How different would you be if you felt you mattered?

I believe everyone has a purpose and yes, each and every one of us matters. I believe now is a good time to let go of our past, our titles and our pride, and be someone who matters by making someone feel they matter. Will you choose to matter?

FIND YOUR HARMONY – UNLOCK YOUR POTENTIAL

finding your inner harmony

Imagine a violin – its beautiful lines, the warmth of its colour, the depth of its lacquer, the tactile feel of the wood. Such a work of craftsmanship, and yet, the beauty of the violin is wasted if hidden, nestling in its velvet lined case. Its true beauty comes when it is picked up, brought in to the light, balanced in hand, tuned and the bow kisses the strings creating pure harmonies. An exquisite amplification and showcase of the player’s unique skill and technique.

This is a simple allegory for human potential, looking at our talents that, like the violin, are hidden until we pick them up and employ them. Talents need to be tuned, artfully brought out and harmonised for the myriad of possible repertoires and circumstances.

The other beautiful analogy of the violin, or any other musical instrument, is it can play many tunes, many harmonies, in solo, as a duet or leading an orchestra, both syncing and syncopating the melody and harmony to the others. The same is true of us, applying our talents to personal goals, relationships, team environments and wider organisational missions, listening to the music and tuning in.

Some pieces of music are better suited to some instruments than others – and that’s ok. You don’t see a violinist or flautist upset because a part of the composition doesn’t include their instrument at that moment. Musicians understand and love the beauty and harmony of the piece, and are happy to play their role in weaving it together. They trust the conductor, each other and themselves to do the piece justice, to woo the audience and transcend them to another place, filling them with the emotions the composer intended.

Now consider an organisation, built on great values, with a shared mission and goals. Each team member needs to play in harmony for the organisation to achieve. An environment where each person is knowing, confident and passionate about their particular talents and how they mesh with others to create beauty and harmony. Unusual words in an organisational framework, and yet, it is music to our ears when we hear positive feedback on our work, when we satisfy our customers, when we have content employees, when our shareholders are happy.

So be like the great conductors and get your orchestra to play in harmony. Lead the way in doing things differently.

Did this resonate and you’d like to know more? Please get in touch for your confidential one-to-one.

inSight - Salty not Sweet

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Success in succession

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CASE STUDY

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3 SECRETS OF TOP TALENT

In any organisation these days, we come across a myriad of titles. But when one breaks it down, what are titles really all about? Do they help us in being better? It seems to me that sometimes, a title is a mask and stands in the way of us being our best.

For simplicity’s sake, imagine two people in an organisation, each responsible for their own area but ultimately responsible for the wellbeing of the organisation. And now imagine one of them is missing the ball on something.

I recently observed this and was fascinated by two hugely different outcomes when adopting two opposing outlooks. In the first instance, one of the colleagues was willing to allow the other to trip up. And yet, when she adopted the perspective of a fellow human as opposed to a colleague with a title, she took on an entirely different stance, one of collaboration, empathy and all hands on deck.

Somewhere along the line, we have created a belief system within organisations and ourselves that, in order to make it to the top, we have to be guarded, tough and use sharp elbows – for what end really I have no clue, since getting to the top in that manner would be very lonely indeed.

So, adopting this vein of thinking, one would like to believe that the people at the top are mean, ruthless and generally not very nice.

The good news is that this is not the case. In profiling some of the best talent from around the world, there were three elements that were consistently present amongst those who companies wanted to have as part of their team:

1. They are great human beings – possessing strength of character, commitment and integrity, they have a desire and ability to grow and guide people, working with and through others.

2. They love what they do – doing something which resonates with a deep part of who they are, something they are interested in, engaged with and committed to.

3. They all had a mentor in some way shape or form at some point in their life and/or career that imparted wisdom and guidance.

There are some positive shifts taking place, with a call to basic and traditional values of honour, integrity, respect, etc. A time when people want to treat others and be treated as human beings as opposed to numbers. Where, to bring out the best in others and ourselves, we must be true to who we are as human beings as opposed to hiding behind some title.

We are in a time when we can create positive changes in our ‘corporate’ experiences. An opportunity to instil a strong value set within our companies that resonate with and embody members of the organisation, enabling them to tap into who they truly are instead of resorting to titles for position and power. A time when companies live human values as opposed to a string of words and niceties that beef up a website or other corporate collateral. An opportunity to shape our organisations to create real value with every interaction and along the value chain.

It will be interesting to see the progress of our students, our future leaders, who are currently watching the debacle we are going through.  They are a key element since they will be demanding more from the companies they will be choosing to work for.  And if they don’t find the right value set, I hope they will have the courage, determination and network to create their own new cultures which will resonate far more deeply with the customers they will have set up to serve.

Headhunter turned talent spotter, Deborah creates the connect between people of character and companies with principles. The Founder of AMANI™, she is an advocate for business being a force for good, vested in the impact business has in both economic and social terms across various strata of society.

Did this resonate and you’d like to know more? Please get in touch for your confidential one-to-one.

inSight - Salty not Sweet

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MONDAY MORNING BLUES

Have you heard of people not looking forward to going to work on Monday and dreading the week ahead?

It’s quite extraordinary really, especially when you consider that at one point these same people were happy to get the job, for I cannot think of one person who was disappointed to find employment. And yet, some time down the line, maybe weeks, months or even years, the joy of work seems to elude us.

So what happens? Making things simple, let’s look at three main scenarios:

1. You were excellent at what you did and you got promoted

One would think this is a good thing. However oftentimes, people are promoted either out of their core competence or into a role that eliminates an essential element that brought them great satisfaction. We often see this with sales people who are promoted to a managerial role for instance, and find themselves carrying out administrative duties as opposed to dealing with clients. In effect, the ingredient that brought them success is the one which gets greatly reduced, and in some cases even removed.

2. You aspired for a role and someone else is hired from the outside

There you are, working hard and delivering for the company. You love the company, believe in what you are doing, and want to grow and advance. You are aiming for a role, believing that with hard work, dedication and results, you will be promoted. The next thing you know, you find out someone was hired into the position, in effect wiping out the opportunity for you to grow to the next level. This is extremely demotivating, and you find yourself increasingly disillusioned and your job, which was once a source of inspiration, becomes a have-to.

3. Perception versus reality

We’ve heard it many times over – you thought you wanted to work with this company, in that industry, or to have that title. But when you get there you find yourself saying ‘is that it?’ feeling that sense of emptiness or disillusionment, breaking of the perception of what you wanted to the reality of experiencing it.

So how do we rectify this?

The truth is, there is a great difference between being employed and being engaged, and enhanced employee engagement is at the core of successful organisations. Remember, you spend at least a third of your waking life at work, so if you do not enjoy what you are doing, or are not happy about certain aspects, you had better start asking yourself some great questions on how to shift the situation.

What can you do to avoid the three scenarios above?

Employers – find out your employees’ innate talent, interests and aspirations, and hire people that are in-line with your corporate culture.

One of the factors that influences employee turnover is cultural mismatch. Regardless of how desperate you may be to fill a role, it is worth getting it right first time. Otherwise you have a great chance of having to rectify the issues that may arise from a mis-hire and you will have to go through the entire process again some months down the line.

To keep in touch with your employees’ aspirations, many companies these days have formal reviews. Unfortunately in some cases, these become part of the administrative process with much time passing between one formal review and the next. Just like with New Year’s resolutions and other goal setting exercises, the less time you review where you are heading, the less likely you are to reach it. A partnership between leader and employee should be fostered, creating an environment of openness and dialogue.

The safer you create the environment for people to open up, express themselves and be given opportunities to expand, the greater the level of trust and engagement.

Everyone – now is a good time to start exploring and understanding what your strengths are and to be honest about them. We sometimes act like Cinderella’s ugly sisters, trying to squeeze ourselves into a shoe that does not fit. We are all aware of financial pressures that tend to place even greater stress on our job search, but bear in mind that the probability of you having to go through the process again some months down the line will be greatly enhanced if you are not honest with yourself. So ask yourself what you enjoy in your work, what you are great at and share them. Take a genuine interest in the organisation and find out what aspects of the company draw you the most. This will help you carve your path. Yes, most organisations have systems in place to develop talent and look after their human resources, but they cannot help you if you do not know who and what you are, and what you would like to become.

So before you embark on your new week, take a moment to reflect on how you fit into the particular tapestry that formulates your unique work community and have a great week!


The creator of AMANI™, Deborah has profiled many of the world’s top talent, identifying the secrets to their success as both business people and human beings. She connects human and financial capital to create economic and social value across various strata of society.

Did this resonate and you’d like to know more? Please get in touch for your confidential one-to-one.

inSight - Salty not Sweet

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The world is starving…

“The world is starving, but not for food, for love.”  Mother Theresa

I was recently having tea with a friend. I hadn’t seen him for some time so we were catching up on life, work, love, relationships and everything in between. It’s always such an honour to have the time and space to have a proper heart to heart – some of my most treasured moments.

He was sharing the challenges he’d been facing, his hopes and fears. At one point I asked him if he was spiritual. Before I lose anyone here, let me just say that whether you are Christian, Hindu, Jew, Muslim, Agnostic, Atheist or any other religion or creed, the following is not a debate about religion.

Life doles out its challenges, trials and tribulations to every one of us, some making us stronger – others making us question and doubt some of our fundamental beliefs. And my hunch told me, that my dear friend was experiencing the latter.

He leaned forward, resting his elbows on his lap, hands clasped together in front of him. His head lowered, eyes looking downwards, I could see he was contemplating, searching within for what he felt was true. After some time he looked up.

“I don’t know Deb. If God existed why would all these bad things happen to children.”

And it is true – the atrocities that some children in this world experience are shocking. What ensued was an interesting dialogue about God. I am sure you have all experienced some form of God debate at one point or another, blaming some outside force for the ills that exist in this world. But, taking a close look at the main troubles that exist on this planet, there is no unknown force behind them – sadly they are the making of our fellow man.

So my response to my friend, was “But that is not God’s doing, it is people’s doing. And then people like you exist and come about to right the wrong.”

The anguished look he had upon his face until this moment disappeared, replaced by his sparkling eyes and beaming smile. If there is one thing my friend is passionate about, it is the wellbeing and welfare of children. It was just the dose he needed to hear, reinstilling his own inner belief in his efforts.

Regardless of how old we get, as human beings I believe we all need that safe haven, the quiet port away from the stormy seas. In our busy lives, we sometimes miss when someone needs that quiet place, that time and space to feel safe, to share their heart’s desire and rest a weary soul. So in this holiday season, I hope you find your quiet time and space, and please remember to create that safe port for others.

 


 

Headhunter turned talent spotter, Deborah creates the connect between people of character and companies with principles. The Founder of AMANI™, she is an advocate for business being a force for good, vested in the impact business has in both economic and social terms across various strata of society.

 

Small Thing Make a Difference

Sometimes we can be our own worst enemy – too afraid to follow our convictions, too fearful to trust ourselves.

A number of years ago, I was working on a project where part of our mandate was to create a place where people congregate, a place they felt they belonged, a platform from where they could be heard. We were open to everyone – from upcoming musicians and singers to charities raising awareness of their causes and everything else in between. We used to incorporate these happenings in our calendar of events. But little did we know this calendar would take on an additional purpose.

It was meant to be a monthly publication – a small leaflet promoting the activities taking place, some free, some paid, to which visitors could come. Having a strict budget, or should I say no budget, we were meant to find a sponsor who would place an advertisement on one of the pages. Time was ticking and no sponsor was found. Truth be said, being somewhat of a purist, I was rather glad, not wanting some ugly ad to ruin our lovely design. But there was something else – I had this feeling there was a different use for that page, something we had missed.

This leaflet would reach thousands of people. So the question was – what message would add the greatest value?

Some time before, my boss had given me a story entitled “The Star Thrower”. Always of the belief that every person matters and every action counts, the story really resonated. And as I sat at my desk, contemplating what to do with this extra page, there on my desk was a little starfish. That was my Eureka moment and the start of a new section entitled b-inspired.

Ensuring we had the right permissions to print it, we included the story. The typesetting was done, the printing was underway and the delivery date confirmed – there was no turning back.

When the boxes full of leaflets arrived, my boss called me into his office and asked me to bring the leaflet with me. I had a sense of trepidation – since I hadn’t included the ad I thought he wasn’t going to be too impressed and I would have to bear the consequences.

As I walked into his office, I handed over the leaflet. Knowing he could read me like a book, I explained what I had done. But it was too late. He had already started looking through it, turned it over, and there it was – the story in lieu of the ad. Much to my surprise and relief, he looked up, smiled and came over to give me the biggest hug.

“Well done, I am really proud of you,” he said.

I was stunned. There I was expecting to be berated and instead got a pat on the back.

There were so many other surprises that went along with the ‘b-inspired’ journey:

  • The stories people would send us to be included in future issues
  • People waiting expectedly for the events leaflet – to see what the story was going to be
  • Seeing one of the stories on a client’s employee notice board two years later

Never did I realise what could unfold from sharing a little story. So next time you wonder if what you are doing makes a difference, may I suggest you put aside the doubt and trust that regardless of how seemingly small it may appear to you, you do indeed make a difference.

 


 

Headhunter turned talent spotter, Deborah creates the connect between people of character and companies with principles. The Founder of AMANI™, she is an advocate for business being a force for good, vested in the impact business has in both economic and social terms across various strata of society.