Success in succession

Success in succession

The next generation taking over the family business

Situation

The son of the founder was taking over the family business.

To grow the company, he also took on a private equity partner. The private equity firm recommended me as a sounding board to the CEO.

Context

The new CEO was the oldest son and best equipped to take over the business with the skillset, knowledge and passion. He also had a vision and the mindset to get there. Some of the senior executives had been with the company for some time – they had strong relationships with the father and were used to his way of doing business. A big challenge was enabling them to shift their mindset to a new way of doing business and genuinely respecting the new CEO, an individual they had known since he was a boy. In some ways, they saw him as younger and, therefore, less experienced than them.

Approach

  • Conducted one-to-one sessions with the Senior Executive team to understand their background and assess their capabilities and mindset.
  • Identified and addressed potential threats related to attrition and politicking
  • Working with the CEO, enabled him to think through workarounds and develop the right strategies
  • Became a trusted advisor to discuss deeper family dynamics, challenges, aspirations and legacy.

Why it matters

Change can be difficult, especially when it’s related to a person’s life work. Having the time, space and insight to understand the different factors at play, what truly matters and finding a way forward can make all the difference.

Get in touch

2 + 15 =

THE STORY BEHIND AMANI™

During my time in Executive Search, I had the privilege of meeting and interviewing brilliant people every day. Amidst a ‘war for talent’, I didn’t experience a shortage of talent. What I found was a shortage of great companies that deserved great talent.

I didn’t appreciate the urgent need to address this until I received a link to water poverty – water poverty caused by a privatisation deal, where the tariffs set were too high for some members of the community to afford, resulting in the water supply being cut off. One of the consequences that captured me was young girls being bullied and teased at school for being dirty.

The irony was that the company leading the transaction had a link on their website to CSR (corporate social responsibility).

How can a company’s business practices cause harm, but they have a department ‘to do good’?

Many companies have compelling mission statements, well-articulated values and CSR initiatives. But what truly matters is what a company and its people do in practice.

It got me thinking about the people leading the transaction and the company’s strategy and modus operandi. Having interviewed many Investment Bankers, I knew that none of the ones I helped my clients hire would ever have been so short-sighted, so irresponsible. Moreover, my clients would never have accepted them.

So what was creating this? How was business impacting society? How can we improve things?

I explored water poverty – what’s causing it, who it’s impacting and what needs to be done to solve it. I was saddened by what I found, from questionable policies and poor principles to bad practices, misaligned performance metrics and poor decisions. The crux of it all? People and organisations – their collective mindset and motivations, their actions and inactions.

But I also found some great companies with incredible people doing a lot of good. These weren’t charities. They were profitable commercial entities (including banks). I studied these companies and profiled their people. The findings were extraordinary. These companies and their people gelled and excelled. They were principled and profitable. They are companies worth emulating and are the cornerstone of the AMANI™ protocol.

Learn more about AMANI™ and how it can help you be your best – in your life, in your business and in the world at large.

Get in Touch

By pressing send, you agree to us getting in touch with you.
You can unsubscribe at any time. More about our Privacy Policy here. ALL INFORMATION YOU SHARE IS CONFIDENTIAL.

By pressing send, you agree to us getting in touch with you. You can unsubscribe at any time. More about our Privacy Policy here. ALL INFORMATION YOU SHARE IS CONFIDENTIAL.

CASE STUDY

EMERGING MARKETS:

Navigating a clash between corporate governance and local customs

 

CHALLENGE

A multinational company operating in emerging markets discovered an individual who had access to the company float was taking money out of the company but replacing it before the new accounting cycle. With strong corporate governance rules immediate dismissal seemed to be the natural decision. However, a board member knew this was out of character and not the norm from one of their best and longest standing employees. They asked me to look into it.

 

INSIGHT

Understanding local customs was the key to resolution.

Traditionally, the village elders were responsible for members of the community, helping where and when needed. Time and technology may have moved on, but customs and traditions tend to remain. The company had built a great deal of trust in the region and within the community. What no-one realised was the company’s reputation in effect made this individual a modern day ‘elder’. Hence, when asked for help, it was his duty to do so. In effect, the company’s success brought unintended consequences and potentially nasty repercussions for local hires.

So how could the company navigate its commitment to building local economies while ensuring adherence to strict governance practices?

 

SOLUTION & OUTCOME

  • Investigated if anyone else was being asked to assist members of the community and themes
  • Created a fund with guidelines on how it was to be used
  • Developed an innovation challenge to find more sustainable solutions
  • Adjusted how the company found and integrated local talent
CASE STUDY

CASE STUDY

EMERGING MARKETS: Navigating a clash between corporate governance and local customs   CHALLENGE A multinational company operating in emerging markets discovered an individual who had access to the company float was taking money out of the company but replacing it...

CASE STUDY

CASE STUDY

  WHEN INVESTORS COME IN Tackling transition and the growing pains of scaling a business CHALLENGE A start-up was acquired by a private equity firm. There was low morale, diminished team spirit, lack of personal performance, all ultimately impacting results. INSIGHTS...

CASE STUDY

CASE STUDY

  MILLENNIAL LEADER: Unmotivated and difficult to manage?   CHALLENGE A team transformation process with people from various backgrounds and ages. One person, in particular, was a millennial in a leadership position. He was perceived as difficult to manage by his...

CASE STUDY

WHEN INVESTORS COME IN

Tackling transition and the growing pains of scaling a business

CHALLENGE

A start-up was acquired by a private equity firm. There was low morale, diminished team spirit, lack of personal performance, all ultimately impacting results.

INSIGHTS

The people involved from the inception of the company were still with the organisation and were experiencing a change in culture, direction and method of working. The speed and rate of change was further amplified with additional acquisitions that needed to be merged with the business. The core team was under increasing amounts of pressure to provide stopgap solutions whilst other parts of the business were integrated. They were feeling undervalued and unrecognised.

SOLUTION & OUTCOME

Conducted individual and group sessions:

  • Identified individual core drivers, strengths, aspirations and areas they wanted to develop
  • Personal reflection on events and interactions – perception, reaction and subsequent influence on relationships with their colleagues
  • Awareness and adjustment of personal behaviour and communication to improve relationships with colleagues
  • Exploration and development of ways to tackle rifts with colleagues (e.g. identifies areas in which they could be each other’s mentors and role models, playing off each other’s strengths)
  • Reviewed compensation structure: what got measured, what got rewarded and how they felt about it
  • Reviewed roles and individuals in those roles
  • Realignment of roles with functions playing to strengths and areas of competence as opposed to titles due to length of service

Resulted in:

  • A team consisting of committed, competent and collaborative individuals operating in a more positive environment, with less friction and positive results.
  • A more collegiate and collaborative work environment, with improved communication, transparency and higher levels of trust
  • A compensation structure aligned with deliverables, contribution and value-add
  • Realising they were not in the right role or company, some team members resigned – some went on to become founders of their own startup
CASE STUDY

CASE STUDY

EMERGING MARKETS: Navigating a clash between corporate governance and local customs   CHALLENGE A multinational company operating in emerging markets discovered an individual who had access to the company float was taking money out of the company but replacing it...

CASE STUDY

CASE STUDY

  WHEN INVESTORS COME IN Tackling transition and the growing pains of scaling a business CHALLENGE A start-up was acquired by a private equity firm. There was low morale, diminished team spirit, lack of personal performance, all ultimately impacting results. INSIGHTS...

CASE STUDY

CASE STUDY

  MILLENNIAL LEADER: Unmotivated and difficult to manage?   CHALLENGE A team transformation process with people from various backgrounds and ages. One person, in particular, was a millennial in a leadership position. He was perceived as difficult to manage by his...

CASE STUDY

MILLENNIAL LEADER:

Unmotivated and difficult to manage?

 

CHALLENGE

A team transformation process with people from various backgrounds and ages. One person, in particular, was a millennial in a leadership position. He was perceived as difficult to manage by his boss, causing friction and frustration.

Was asked to fix it. In the process discovered an inspiring story and a great example of an unrecognised strength, poorly channelled could lead to misunderstandings and overlooked talents. Here’s the story of Mr X.

INSIGHT

Mr X has a condition that as a young boy, stopped him from attending school. Left to study on his own and at his own pace, Mr X passed all his exams ahead of his peers.

When he faced a challenge, got stuck or his will began to waiver, it was gentle words of encouragement from his mother that strengthened his resolve. He didn’t have to be cajoled into studying. He never had to be badgered by anyone or be told what he needed to do. He had the drive, determination and discipline to go it on his own.

However, not wanting to be perceived as weak and somewhat ashamed of his condition, he never shared this with anyone, let alone his bosses or colleagues at work.

SOLUTION & OUTCOME

Made him feel safe enough to open up to share the story. Enabled help him to reflect and realise how his condition had shaped him – his outlook, decisions and actions such as:

  • He has an innate hunger to learn and is committed to improving himself
  • His ability to overcome his illness was driving his inability to tolerate excuses from others
  • Not having had teachers or adults tell him what to do was making him impervious to instructions from ‘bosses.’

He became aware of how something he was embarrassed about, could be his greatest strength – if channelled in the right way. With a refreshed view and understanding of himself, he felt confident to share more about himself and worked on stopping the cycle of frustration with himself and others.

Today he is the founder of a startup.

His story has inspired many companies and individuals to be more aware of ‘inner stories’, and find hidden strengths.

CASE STUDY

CASE STUDY

EMERGING MARKETS: Navigating a clash between corporate governance and local customs   CHALLENGE A multinational company operating in emerging markets discovered an individual who had access to the company float was taking money out of the company but replacing it...

CASE STUDY

CASE STUDY

  WHEN INVESTORS COME IN Tackling transition and the growing pains of scaling a business CHALLENGE A start-up was acquired by a private equity firm. There was low morale, diminished team spirit, lack of personal performance, all ultimately impacting results. INSIGHTS...

CASE STUDY

CASE STUDY

  MILLENNIAL LEADER: Unmotivated and difficult to manage?   CHALLENGE A team transformation process with people from various backgrounds and ages. One person, in particular, was a millennial in a leadership position. He was perceived as difficult to manage by his...

CASE STUDY

ESTATE PLANNING

Wealth transition between generations

 

CHALLENGE

An Ultra high-net-worth family had sold the shares in the family business and placed the funds in trust to secure the wealth for future generations. However, the structure was creating family friction. Was asked to look at the structure in place, how to ensure success in succession and safeguard the cohesion of the family.

INSIGHT

The business was set up by the grandfather who had two children – a son and a daughter. Believing only boys should be in business, he spent more time with his son who then took over the company. The daughter herself had three sons, all of whom were very close to the grandfather when he was alive. Their mottos was a saying instilled in them by their grandfather.

The three grandsons were all married with children. By observing family dynamics and conducting one-to-one sessions, the cause of family friction became apparent, along with a pathway to create cohesion.

SOLUTION & OUTCOME

Many underlying issues arose, including:

  • Family members and their spouses holding different views on whether they are owners vs stewards of the wealth
  • Different attitudes and beliefs around money (e.g. one family member believed the middle class were happier and was on a mission to spend the wealth)
  • Different aims on how much wealth to leave the next generation

Worked with individual family members to:

  • Define their values, ambitions, and what legacy looks like for them
  • Explored potential avenues to see which would be the best fit
  • Brought the family together to share common values and develop a shared family philosophy
  • Discussed potential avenues raised during one-to-ones
  • Leveraging the family philosophy and overlapping values, reevaluated the structure and rules around the trust.
  • Developed a framework for decision making and conflict resolution that reflected the family values and philosophy.
  • Developed a path forward that was owned by all family members, not imposed.

Ultimately the family realised that beyond the financial wealth, it is the goodwill of the family name, its lineage and heritage that is their greatest asset.

CASE STUDY

EMERGING MARKETS: Navigating a clash between corporate governance and local customs   CHALLENGE A multinational company operating in emerging markets discovered an individual who had access to the company float was taking money out of the company but replacing it...

CASE STUDY

  WHEN INVESTORS COME IN Tackling transition and the growing pains of scaling a business CHALLENGE A start-up was acquired by a private equity firm. There was low morale, diminished team spirit, lack of personal performance, all ultimately impacting results. INSIGHTS...

CASE STUDY

  MILLENNIAL LEADER: Unmotivated and difficult to manage?   CHALLENGE A team transformation process with people from various backgrounds and ages. One person, in particular, was a millennial in a leadership position. He was perceived as difficult to manage by his...

CASE STUDY

ESTATE PLANNING Wealth transition between generations   CHALLENGE An Ultra high-net-worth family had sold the shares in the family business and placed the funds in trust to secure the wealth for future generations. However, the structure was creating family...

CASE STUDY

SUCCESS IN SUCCESSION The next generation taking over the family business CHALLENGE A nextgen was taking over the family business. To grow the business he also took on a private equity partner. The private equity firm recommended me as a sounding board to the CEO....

CASE STUDY

THE RIGHT PERSON TO LEAD? Taking a closer look at people's credentials. CHALLENGE The client needed to find a Managing Director for their business in an emerging market. A potential candidate had been recommended. I was asked to profile him. INSIGHT On paper, the...

CASE STUDY

SUCCESS IN SUCCESSION

The next generation taking over the family business

CHALLENGE

A nextgen was taking over the family business. To grow the business he also took on a private equity partner. The private equity firm recommended me as a sounding board to the CEO.

INSIGHTS

The new CEO was the oldest son and best equipped to take over the business, with the skillset, knowledge and passion. He also had a vision and the mindset to get there. Some of the senior executives had been with the company for some time. They had strong relationships with the father and used to his way of doing business. A big challenge was enabling them to have a shift in mindset to a new way of doing business and genuinely respecting the new CEO, an individual they had known since he was a boy, and in some ways still fixed on seeing him as younger and therefore less experienced than them. SOLUTION & OUTCOME
  • Conducted one-to-one sessions with the Senior Executive team to understand their background and assess their capabilities and mindset.
  • Identified potential threats related to attrition and politicking
  • Working with the CEO, enabled him to think through workarounds and develop the right strategies
  • Taken in as a trusted advisor to discuss deeper family dynamics, challenges, aspirations and legacy

CASE STUDY

EMERGING MARKETS: Navigating a clash between corporate governance and local customs   CHALLENGE A multinational company operating in emerging markets discovered an individual who had access to the company float was taking money out of the company but replacing it...

CASE STUDY

  WHEN INVESTORS COME IN Tackling transition and the growing pains of scaling a business CHALLENGE A start-up was acquired by a private equity firm. There was low morale, diminished team spirit, lack of personal performance, all ultimately impacting results. INSIGHTS...

CASE STUDY

  MILLENNIAL LEADER: Unmotivated and difficult to manage?   CHALLENGE A team transformation process with people from various backgrounds and ages. One person, in particular, was a millennial in a leadership position. He was perceived as difficult to manage by his...

CASE STUDY

ESTATE PLANNING Wealth transition between generations   CHALLENGE An Ultra high-net-worth family had sold the shares in the family business and placed the funds in trust to secure the wealth for future generations. However, the structure was creating family...

CASE STUDY

SUCCESS IN SUCCESSION The next generation taking over the family business CHALLENGE A nextgen was taking over the family business. To grow the business he also took on a private equity partner. The private equity firm recommended me as a sounding board to the CEO....

CASE STUDY

THE RIGHT PERSON TO LEAD? Taking a closer look at people's credentials. CHALLENGE The client needed to find a Managing Director for their business in an emerging market. A potential candidate had been recommended. I was asked to profile him. INSIGHT On paper, the...

CASE STUDY

THE RIGHT PERSON TO LEAD?

Taking a closer look at people’s credentials.

CHALLENGE

The client needed to find a Managing Director for their business in an emerging market. A potential candidate had been recommended. I was asked to profile him.

INSIGHT

On paper, the individual seemed to have the right credentials, well equipped for the role with our client. He even had one of our client’s Senior Executives as a reference.

SOLUTION & OUTCOME

Interviewed the candidate using the AMANI™ protocol. The candidate’s track record, knowledge and experience seemed to be ideal. However, there was something that wasn’t right. It was very subtle with no hard evidence at this stage, but enough to instil a doubt and raise a red flag.

Discussed the matter with the client who looked into the area raised.

The examples the potential candidate had shared were real, but the work he was taking credit for was carried out by someone else – a person already working with our client.  Definitely not someone who could be trusted to lead a business. Saved the client from the potential fallout of having the wrong leader in place.


CASE STUDY

EMERGING MARKETS: Navigating a clash between corporate governance and local customs   CHALLENGE A multinational company operating in emerging markets discovered an individual who had access to the company float was taking money out of the company but replacing it...


CASE STUDY

  WHEN INVESTORS COME IN Tackling transition and the growing pains of scaling a business CHALLENGE A start-up was acquired by a private equity firm. There was low morale, diminished team spirit, lack of personal performance, all ultimately impacting results. INSIGHTS...


CASE STUDY

  MILLENNIAL LEADER: Unmotivated and difficult to manage?   CHALLENGE A team transformation process with people from various backgrounds and ages. One person, in particular, was a millennial in a leadership position. He was perceived as difficult to manage by his...


CASE STUDY

ESTATE PLANNING Wealth transition between generations   CHALLENGE An Ultra high-net-worth family had sold the shares in the family business and placed the funds in trust to secure the wealth for future generations. However, the structure was creating family...


CASE STUDY

SUCCESS IN SUCCESSION The next generation taking over the family business CHALLENGE A nextgen was taking over the family business. To grow the business he also took on a private equity partner. The private equity firm recommended me as a sounding board to the CEO....


CASE STUDY

THE RIGHT PERSON TO LEAD? Taking a closer look at people's credentials. CHALLENGE The client needed to find a Managing Director for their business in an emerging market. A potential candidate had been recommended. I was asked to profile him. INSIGHT On paper, the...

CASE STUDY

A TEAM ACQUISITION

Handling the fallout from the financial crisis

CHALLENGE

A global financial institution was in trouble. Bankruptcy was inevitable. Wanting to get ahead of it, a member of the regional team approached us to explore options. 

INSIGHT

  • Profiled every team member, identifying their skills, aspirations and team cohesion
  • Reviewed their deal sheets, understanding their capabilities and sectorial coverage
  • Pinpointed critical team members to each cluster and business

Provided an existing client with the overview of the team, discussing capabilities, cohesion, linchpins and possible constructs.

SOLUTION & OUTCOME

Equipped with an in-depth understanding of the team and their capabilities, he set up discussions with the leaders of the institution to discuss the business further and their options. Initially exploring the acquisition of the regional team, the talks shifted to a global acquisition. Key to this was the alignment of the organisations’ sectorial coverage, cultural dynamics and the mindset of the people.

The acquisition did not take place. Our client’s bid became untenable when another bank acquired the business, paying cash bonuses with the hope of retaining the team. Unfortunately, that strategy did not work, and team members started disbanding within six months due to a lack of cultural fit with the acquiring organisation and lack of deal flow.


CASE STUDY

EMERGING MARKETS: Navigating a clash between corporate governance and local customs   CHALLENGE A multinational company operating in emerging markets discovered an individual who had access to the company float was taking money out of the company but replacing it...


CASE STUDY

  WHEN INVESTORS COME IN Tackling transition and the growing pains of scaling a business CHALLENGE A start-up was acquired by a private equity firm. There was low morale, diminished team spirit, lack of personal performance, all ultimately impacting results. INSIGHTS...


CASE STUDY

  MILLENNIAL LEADER: Unmotivated and difficult to manage?   CHALLENGE A team transformation process with people from various backgrounds and ages. One person, in particular, was a millennial in a leadership position. He was perceived as difficult to manage by his...

CASE STUDY

FINDING THE RIGHT LEADER

An innovative approach to finding the right leader

 

CHALLENGE

A family business with a franchise partner had to replace the Managing Director with immediate effect. Failure to do so could result in them losing their business relationship with the franchise partner, which would have a big impact on their business, revenue and reputation. The time constraints were further exacerbated by the time of year – it coincided with a holiday season during which most people are not available.

SOLUTION & OUTCOME

The situation required an understanding of the issues and related factors, an ability to be laser-like in identifying the right person and out of the box thinking. Going the traditional search route would have taken too long. Taking a closer look at their client-base, contacts and additional resources, formulated a unique strategy that identified the right potential candidates and we set out to profile them for best fit.

The targeted candidates were from three different geographical locations so there were a number of factors to consider including:

  • The right skills and motivations
  • An understanding of the market
  • A proven track record in building a business with similar challenges
  • An ability to work with the cultural mix of people that worked with the organisation
  • An understanding of what relocation would entail from a familial perspective, making sure everyone was on board and in alignment
  • Resonance in terms of the ability to fit and thrive in the corporate culture

Regardless of the tight deadline, anyone who wasn’t just right was excluded, for their own sake as well as the client’s. Failure to do so would have increased the probability of having to face the same problem some months down the line. Using this methodology, the shortlist of three top candidates was presented within a month of first being alerted of the situation by the client.

The individual hired is still with the brand, growing the business in a new territory.

Saved the client time, money, reputation and the relationship with their franchise partner.

CASE STUDY


CASE STUDY

EMERGING MARKETS: Navigating a clash between corporate governance and local customs   CHALLENGE A multinational company operating in emerging markets discovered an individual who had access to the company float was taking money out of the company but replacing it...

CASE STUDY


CASE STUDY

  WHEN INVESTORS COME IN Tackling transition and the growing pains of scaling a business CHALLENGE A start-up was acquired by a private equity firm. There was low morale, diminished team spirit, lack of personal performance, all ultimately impacting results. INSIGHTS...

CASE STUDY


CASE STUDY

  MILLENNIAL LEADER: Unmotivated and difficult to manage?   CHALLENGE A team transformation process with people from various backgrounds and ages. One person, in particular, was a millennial in a leadership position. He was perceived as difficult to manage by his...

STEWARDSHIP, EDUCATION AND ENTREPRENEURSHIP

 

Family wealth fails to make it beyond the third generation in 90 per cent of cases. This failure isn’t due to poor investment decisions, but rather a lack of cohesion and communication between family members, where the family fragments, and with it the wealth.

Some members of the next generation attend the best schools and universities across the world. However, they are still not adequately prepared for the responsibilities that face them when they return home. Each phase of life presents its own unique set of challenges. Families need to ensure they are doing their best to equip themselves and the next generation with the skills and knowledge they need to move forward in their professional and personal lives.

So how can a family increase the chances of success? Let’s take a closer look at the issues, and some critical stages and situations families and individual family members need to be aware of and consider.

 

Challenges Facing Young People

Imagine a young person getting ready to embark on higher education, perhaps abroad. Youngsters can face pressure from peers or from a desire to fit in and make friends. These can be more pronounced for someone from the Middle East. Sadly, it is common to hear of individuals bragging about their family’s wealth as a way to gain acceptance in a new environment, or of people making assumptions based on origin. If a young person is not adequately grounded and prepared, this can make them easy prey to be taken advantage of by supposed friends.

In such cases, there are two typical outcomes. The first is the young person becomes surrounded by parasites, taking advantage of their wealth. The second is the young person succumbing to peer pressure, taking on harmful behaviours or habits. Although both examples are factors every family, regardless of origin, needs to be aware of, these two scenarios seem to be more pronounced for families from the region, due to the perception of wealth, and the differences in culture and traditions between the Middle East and non-Islamic societies.

 

Who Should Succeed?

Succession does not guarantee success, and being the oldest does not make a person best suited to take over the family business. Families in the region, have traditionally seen the eldest son as the natural successor. However, history and excellent examples of female leadership have shown this is not necessarily what is best for the family or the business. The Middle East is experiencing a cultural shift, with women playing a more significant role in business and society. It would be wise for families to not overlook the women in the family and to capitalise on their capabilities.

The transition from one generation to the next can be challenging at the best of times, but the speed at which society is changing in the Middle East can add a different dynamic to succession. Alignment between personal and family values can be perplexing, but adding traditional, cultural and religious values can add further complexity, especially in times of societal change. Ultimately, the person who succeeds should be the best equipped to ensure the long-term sustainability and longevity of the family wealth, to support current and future generations.

 

Shared Vision

The need to create value to support a growing family is not the sole responsibility of the patriarch. Every member of the family needs to move forward together towards a shared vision. Each member of the family must also take personal responsibility in ensuring they work in the family enterprise only if they add value. Failure to do so jeopardises the well-being of the family enterprise and the family system. No two people have the same combination of skills, talents, interests and aptitudes. So each needs to hone their skills to make them fit for whichever role best suits them – if any.

Consider the Olympics: being the son or daughter of a great athlete doesn’t make you a great athlete. You need to have a particular aptitude, talent and interest. You must also have the resilience, tenacity, passion and stamina to stay the course and win. It is imperative for families in the region to go beyond the default ‘eldest son’ and pass the baton to the family member(s) best equipped to carry forward the legacy and provide the support necessary.

 

Ensuring Sufficient Value and Growth

How does a family provide sufficient value and growth of the family’s wealth to sustain a growing family? With increased longevity, there are now more family members across generations alive at any given time. In the Middle East, this figure is amplified by cultural traditions, creating larger families than other societies. Some families have around 30 family members across three generations. In addition to needing more significant financial resources, larger families can also find it more challenging to create cohesion and shared values among family members, further increasing the potential threat of wealth dissipation.

 

Investments

As wealth transitions to the next generation, so does the investment focus. For instance, Morgan Stanley’s sustainable investing institute found Millennials (broadly defined as those born between the early 1980s and 2000) are more likely to align their investment choices with their personal values and are twice as likely as the overall investor population to invest in companies targeting social or environmental goals. The research also found Millennials purchased from a sustainable brand twice more often than the average investor population and were three times more likely to seek employment with a sustainably-minded company. Given the size of the Millennial generation, these are factors worth considering when choosing where to invest the family’s capital – be it the investment portfolio, family business or new enterprises the next-generation want to start. Smart families would seize the opportunity by exploring and aligning the family philosophy and its investment principles.

 

Value-creating Enterprises

One way to provide sustainability is through value-creating enterprises. However, with the advancement of technology, businesses in the region are in danger of being disrupted, making innovation, tech-savviness, agility and sharpened entrepreneurial skills even more essential. It is also where the shifting traditions mentioned previously can be a positive influence. With more Arab women tapping into their entrepreneurial capabilities, families have greater potential in wealth creation, further safeguarding the family’s legacy and wealth for future generations. A proactive approach to disruption, embracing the shift in traditional views, and supporting the role of women in business, is a way to benefit all parties.

 

Managing Transition

Transitions are never smooth and for the patriarch, handing over while finding new direction and purpose can be challenging. Over the years patriarchs have gained precious experience and wisdom, and often still want to feel needed and useful. That said, the transition offers an opportunity for patriarchs to harness their knowledge, experience and interests into a new chapter, exploring and undertaking new ways to continue their legacy. As with all change, this has its challenges. Entrusting someone with your life’s work is no mean feat. The region has changed so much over the years this can add an extra layer of difficulty for patriarchs from the Middle East.

Patriarchs have also seen a shift in the values of the next generation and society. The next generation, coming on board with a fresh pair of eyes, is eager to take on new frontiers. Managing succession requires all parties to understand the two perspectives, and finding the balance between them is vital. Passing on the legacy is a gradual process that comes over time, but eventually, there is a need to let go. Leaving the transition to the last minute is likely to leave the next generation ill-prepared, and higher risk for the dissipation of the wealth and legacy.

 

The Process of Succession

Ninety per cent of wealth, globally, does not go beyond the third generation, and the dynamics of families in the Middle East could increase that number even further. The unfortunate statistics demonstrate the intricacies of navigating the phases of a succession process.

Succession is not merely about setting up structures to ensure wealth is passed on. It is an intricate process through which the next generation is equipped with the skills, tools and aptitude to succeed for generations to come. The better-prepared families and family members are, the higher the chance of success.

 

Rethinking Startup Success

We often hear ‘it’s a great company, they’ve raised $x’. This is the wrong metric, and recent disasters (e.g. WeWork, Uber and Theranos) have confirmed this. Thought it was time to peel back the layers on what we should be looking at. Here’s the article featured in Entrepreneur Middle East. read more

Discussion on AI & Intellectual Property

A recent article in Technology Review posed the question of whether AI can be an inventor. In principle, it’s a debate around IP law and whether AI can own ideas it generates. Check out the debate generated on LinkedIn. It’s worth a read. Additional views always welcome. read more

State of MENA Startups 2019

Following on from the recent report on the startup scene in the MENA Region (well done to MAGNiTT and 500 Startups for putting this together), here we peel back the layers on some of the issues raised. read more

Get in Touch






By pressing send, you agree to us getting in touch with you.

You can unsubscribe at any time. More about our Privacy Policy here.

ALL INFORMATION YOU SHARE IS CONFIDENTIAL.

TIPS FOR FRESH GRADS (AND THOSE LOOKING FOR A FRESH START)

 

Work is a great way to expose us to new environments and challenges, presenting us with experiences that will further develop our skills as well as our character.

But for this to happen, we need to find the environment that is most conducive. So if you are young and looking for work, how should you go about it?

 

Know yourself

You have only just graduated so you may think you haven’t got much to say on a CV or a job application. But having spent around 24 years on this planet, there are experiences you have had, observations you have made, things you have learned, views you have started to form. Write them down. Reflect on them. Figure out what makes you tick, what doesn’t. Discern your likes and dislikes. Find your highs and your lows. What you are proud of, where you could have done better. Your self-awareness and ability to extract lessons from experiences will start set you apart from others.

 

Get curious!

You have access to mounds of information on various industries, sectors and even the businesses themselves. Instead of spending time on social media pressing like and share, you might be better off doing some research to see what appeals to you. Make a list of companies that interest you. See what attracts you and what doesn’t. Look up the people who work there. Does anything/anyone resonate?

 

Be brave (and vulnerable)

Reach out to the companies and people you have identified to learn more. It may seem daunting picking up the phone or sending a mail to a complete stranger, but the world we live in is intimately connected. Jump on LinkedIn and track them down. See if you know someone who knows them. Create and leverage your network. Once you get hold of them, ask them about what they do. What they love about it, what they don’t. What types of people do they look for? Do you fit? Don’t hold back from telling people your aspirations. Even be brave enough to say you don’t know and you’re exploring. You will see that people are pretty kind and are willing to lend a helping hand because you know what, we’ve been there, we know what it’s like. Decent people will help and encourage you to find the right path.

 

Listen

A mentor once told me, “You have two ears, and one mouth use them in that proportion (and engage the grey matter in between)”. Ask smart questions and listen intently. Listen to what is said and what is not said – sometimes more is shared in the spaces in between. And also listen to yourself – some call it their gut, others their intuition, this will help you figure out if something is right for you or not – the package may be tempting, but are these people you want to spend your time with?

 

Do It!

Don’t be surprised if you are offered an opportunity along the way. Don’t overthink it. At some point, you must take a decision, and once you do, do it wholeheartedly. Just make sure you can learn from your boss, and s/he or someone else in the organisation will take you under their wing.

Rethinking Startup Success

We often hear ‘it’s a great company, they’ve raised $x’. This is the wrong metric, and recent disasters (e.g. WeWork, Uber and Theranos) have confirmed this. Thought it was time to peel back the layers on what we should be looking at. Here’s the article featured in Entrepreneur Middle East. read more

Discussion on AI & Intellectual Property

A recent article in Technology Review posed the question of whether AI can be an inventor. In principle, it’s a debate around IP law and whether AI can own ideas it generates. Check out the debate generated on LinkedIn. It’s worth a read. Additional views always welcome. read more

State of MENA Startups 2019

Following on from the recent report on the startup scene in the MENA Region (well done to MAGNiTT and 500 Startups for putting this together), here we peel back the layers on some of the issues raised. read more

MORAL COURAGE AND CORPORATE CULTURE

It is not in calm seas that our character and integrity are tested but in times of crisis. It is at these times that mistakes are likely to happen.

When people think of ethics and social responsibility in the corporate context, they perceive it as a simple matter of determining what is right and wrong. Since we do not live in a world where decisions are a matter of black or white but more in shades of grey, steering the right course is not always a clear cut decision. With increased diversity of cultures and nationalities in the workplace, the topic of ethics and social responsibility becomes ever more complex, and one that should be treated with attention and focus.

Every company in hiring executives seeks people with integrity and good moral standards, but how do these translate to the corporate culture?

Every organisation has a value system. But is what the company says it stands for and the value system communicated, aligned with desired behaviours, practices and reward systems? There is little point in having formal policies and procedures that prescribe one mode of behaviour, if people are positively rewarded for achievements where an alternative and ‘non-desirable’ behaviour is applauded in terms of raises, bonuses and promotions.

Sharing the value system of an organisation enables the individuals within it to look within themselves and align their values and subsequent behaviour with that of the organisation, making them stronger people and better corporate citizens. Making this a topic of continual attention in an organisation has a resultant impact on the level of openness, integrity and trust amongst colleagues. Research has shown that in organisations with such systems, people within the organisation are motivated to not only be stronger representatives but better enabled to handle turbulent times such as change or crisis management. Continual attention to ethics in the work place sensitises leaders and staff to how they want to act consistently. And this comes from the top – leaders who lead by example will set the tone for the whole organisation to follow.

Ethics programmes have also been shown to support employee growth and development. A study cited in the Wall Street Journal found a direct correlation between the level of emotional health of an executive and the results of a battery of tests on ethics.

Having ethics as part of the organisation’s agenda better prepares employees to face reality with the resultant effect that they feel more confident and ready to deal with whatever comes their way.

Another benefit is the impact ethics can have on a company’s public image if people perceive those organisations as valuing the manner in which business is conducted more than profit. Recent years have seen greater attention to this factor, with more companies reporting on their social responsibility and analysts making it part of their agenda in their valuation of company stock.

In the meantime, we need to ask ourselves how are we contributing to the sustainability and longevity of the local economy? How are we ensuring that our actions have a positive contribution for the next generation and beyond?


Success in succession

Success in successionThe next generation taking over the family businessSituationThe son of the founder was taking over the family business. To grow the company, he also took on a private equity partner. The private equity firm recommended me as a sounding board to...

THE STORY BEHIND AMANI™


THE STORY BEHIND AMANI™

During my time in Executive Search, I had the privilege of meeting and interviewing brilliant people every day. Amidst a 'war for talent', I didn't experience a shortage of talent. What I found was a shortage of great companies that deserved great talent. I didn't...

CASE STUDY


CASE STUDY

EMERGING MARKETS: Navigating a clash between corporate governance and local customs   CHALLENGE A multinational company operating in emerging markets discovered an individual who had access to the company float was taking money out of the company but replacing it...

GET THE MOST OUT OF YOUR BOARD

While internal boardroom politics are the bane of many an executive’s existence, getting your board members working in the same direction can be a vital step towards a successful CEO tenure.

Corporate governance has brought with it greater scrutiny of the board, its role, its composition and its effectiveness, and we are ever more aware of the importance of independence and ethical guidelines. And when one looks at the composition of several boards, there are general rules of thumb that are followed. But looking across a number of organisations, it can be seen that although some companies’ boards have the “right” mix in terms of backgrounds and skills of the individual directors, some have more of an impact than others.

So, if it is not structure, what is it that makes a good board? Research documented in the Harvard Business Review stresses that the key ingredient is the social element as opposed to the structure per se.

Just as the chemistry in a well-functioning, successful team cannot be quantified, it nonetheless is a key, determining component that is present in effective boards.

There are five key elements that can help a CEO foster the optimum environment in which the board, and each member within it, performs at their best: creating a climate of trust and candour; fostering a culture of open dissent; harnessing the mix of different roles; ensuring individual accountability and performance evaluation.

Climate of trust

Creating a climate of trust and candour is a virtuous cycle whereby board members develop mutual respect, therefore developing trust, and hence enabling the sharing of difficult information. The CEO needs to be transparent and open in information sharing, providing documents with ample time for them to be read and digested. This will enable all members to have the same level of information and so allow for more balanced discussion and a better- informed decision process.

The CEO should also give board members free access to people who can answer their questions, such as creating opportunities to meet key company personnel and inspecting company sites. Encouraging different board members to engage in this kind of activity and spending time together creates more unity and minimises the exposure or risk of factions. Providing free access to information and key personnel also eliminates the need and/or desire of individual members to create “back access” to information leading to them breaking away from the team and creating possible factions.

Open culture

In an environment of trust and mutual respect, healthy debate is encouraged where assumptions are challenged. This ensures issues are thoroughly discussed and each member has the opportunity to voice his viewpoint.

The CEO should not punish or discourage rebels or nonconformists, but instead use the opportunity to learn. It is through these interactions that people’s perspectives are challenged and horizons expanded. The CEO should leverage the knowledge and wisdom of the members of the board. Having a thorough understanding of members’ positions and their justifications opens opportunities to new conclusions and stronger decisions.

Research conducted by Eisenhardt and Bourgeois, found that the highest-performing companies have extremely contentious boards and regard dissent as an obligation, treating no subject as a taboo topic.

Roleplay

CEOs, along with other board members, should encourage members to play a variety of roles thereby giving them a wider perspective of the business. Viewing a scenario from a different perspective and developing alternative scenarios to evaluate strategic decisions not only broadens the number of possibilities and opportunities but also inhibits members developing a rigid point of view. Hence, members should be encouraged to play devil’s advocate, at other times delve into the details of the business and also be given the opportunity to act as the project manager. A case that demonstrates the impact this can have on a business was at Pepsico in 1997 when the board decided to sell the various components of its well-run restaurant group.

CEO Roger Enrico had previously turned around the unit which had been the brainchild of two of Enrico’s predecessors and must have had great pride in the division. Yet, he eventually convinced all that the restaurant unit should be sold and so that it could flourish freely beyond the controls of the parent company. It proved to be a brilliant idea.

Accountability

Ensuring accountability is probably one of the toughest challenges a CEO faces. In a survey conducted by the Yale School of Management and the Gallup Organisation, 25% of CEOs claimed that their board members did not appreciate the complexity of the businesses they oversaw. In recent history we have seen cases of individuals blaming others, proclaiming ignorance, Enron being a case in point.

Directors should take their duties seriously and encourage others to do the same, setting the tone for acceptable behaviour and performance.

Behaviour breeds behaviour and although the CEO and chairman of the board can assign tasks to get individuals fully engaged, peer pressure will play a major influencing factor in further enforcing positive behaviour.

Tasks can take on various formats and could involve collecting external data, meeting with customers, anonymously visiting plants and stores in the field and cultivating links to outside parties critical to the company. The exercise will then require members to impart knowledge and findings to the rest of the board and allows them to become better versed in strategic and operational issues the company faces.

GE’s board members for instance, dine with the company’s largest suppliers and distributors the night before the annual meeting while Home Depot’s board members are expected to visit at least eight stores outside their home state between board meetings.

Evaluate performance

Not giving feedback to a team is self-destructive as there can be no learning without feedback. Findings from a combination of research and surveys show that directors rate their board’s effectiveness significantly more positively at companies where individual members are evaluated. Although, when individuals are in an interdependent group such as on a board, it is better to conduct a formal evaluation on the performance of the overall group rather than its individual members.

One reason for this may be that, as it currently stands, board members are typically replaced for performance reasons only in extreme circumstances (e.g., criminal misconduct, conflict of interest, active disruption, very poor attendance/participation record) – and if they are replaced, they are rarely given an early warning and a chance to improve. In most cases, boards wait for under-performing directors to retire, a more reactive than proactive approach. Since the Board is in effect a high-level team, no matter how good it is, it is bound to get better if  there is an evaluation process in place.

A good first step in director evaluation is to have directors assess only themselves. After two or three years, a peer assessment can be introduced, with directors evaluating one another. A simple pass/fail along several dimensions will ensure that the process is not too time consuming. The evaluations can be handed over to a trusted board advisor, such as outside legal counsel, who summarises the findings and provides individuals with their results. A next step is for the assessments to be turned over to the committee charged with director nominations, so that under-performing directors can be identified and action taken. Overall, this is good way of identifying who is truly adding value to the organisation, as well as making performance expectations clear. In evaluating directors, ask yourself the following questions:

• Do they understand the company’s strategy and business?

• Do they keep up to date with issues and trends affecting the business?

• Are they willing to challenge management when necessary?

• Do they have special expertise that is important to the company?

• Do they have an appropriate level of involvement in CEO succession and assessment?

• Do they attend boardroom meetings and discussions?

• Are they readily available for committee meetings?

• Do they contribute to board and committee agendas?

• Are they well prepared for meetings and discussions?

• Do they actively participate and contribution to the committee and boardroom deliberations?

• Are they available outside meetings to advise management?

• Do they effectively inquire about major performance deficiencies?

Although there are guidelines in how to formulate a board, the attitude a CEO takes towards the board is key in the tone that is going to be set. If a board is to truly fulfill its purpose of monitoring performance, advising the CEO, and providing connections with a broader world, it must become a robust team. Its members need to be actively engaged in seeking the truth and challenge each other to broaden their perspectives and viewpoints. The CEO should work in collaboration with the Board and all its members as opposed to viewing it as an obstacle that needs to be managed. Adopting an approach of transparency, honesty and respect will go a long way to building and nurturing a strong team, and a robust and effective board.

VALUES AND GUIDING PRINCIPLES

We have all seen a myriad of company websites touting a list of values they stand for:

  • Respect, Integrity, Communication and Excellence;
  • Integrity and honesty in everything we do;
  • High performance and great behaviours driving exceptional rewards;
  • Respect, trust and integrity; the list goes on.

And yet, it is no good saying what you stand for if the actions of the people and the company operations are not in alignment with what the values presumably set the bar to be.  Values are not mere marketing, nice to have fuzzy words, but rather guiding principles that are supposed to be the bedrock and governance practice of every individual within the organisation. The values listed above are those of notable organisations.  Companies that until the recent past were held in high regard until they were linked or associated with fraud, corruption and the manipulation of the truth.  One would hope that by now, we would be wiser, smarter and behave more responsibly.  But alas, this is not the case.

Countless people are talking about values but how many people in any organisation are aware of what values the company supposedly stands for?  And if they don’t know what they are, how can they be behaving in alignment with those values?  Do we brandish certain values to the outside world, whilst we create compensation and rewards structures that promote behaviours that are contradictory? Values are not drawn up by a single individual or, more worryingly, by a marketing company who then presents some nice fluffy document or prospectus.  Values are determined by the people building and driving the organisation – by individuals who are committed to a vision and have the courage to develop a set of principles they are committed to living by in order to meet that vision.  Everyone in the organisation is responsible for acting in alignment with the values.  But let’s take a closer look… The following is an extract of some values of a financial services organisation.  This is for example purposes only and is not meant to single them out per se, but rather to show the potential complexity in adhering to values and knowing what truly will be ‘rewarded’.

  • Our clients’ interests always come first.
  • Our goal is to provide superior returns to our shareholders (…significant employee stock ownership aligns the interests of our employees and our shareholders.)
  • We stress creativity and imagination in everything we do. (…We pride ourselves on having pioneered many of the practices and techniques that have become standard in the industry.)
  • Integrity and honesty are at the heart of our business.

One could argue that it is these same values that drove this organisation and its people to develop and market complex financial instruments that were a factor in the lead up to the financial crisis, with the exception of course of the last principle – integrity and honesty.  But when a reward system is based on short-term gains and organisations are under pressure to post quarterly results, people choose to hear what they want to hear, making them feel that they are acting honestly. Back in 1990, in an article by Amar Bhide and Howard H. Stevenson entitled Why Be Honest If Honesty Doesn’t Pay, published in the Harvard Business Review, they had highlighted that unfortunately, treachery can pay, and that without values, without a basic preference for right over wrong, trust based on such self-delusion would crumble in the face of temptation.

The recent events have proven this.  Suffice to say, no one person is exempt from knowing, honouring and living the values, regardless of rank, position or title.  People in an organisation and serving an organisation have a fiduciary responsibility to balance results against the backdrop of ethics and purpose.  The real challenge is for each and every one of us to have the courage to do what is right, to think, speak and act with the highest intention, and to have the courage to say no, to break away from the crowd and not be lulled by what the proverbial Joneses are doing.  Failure to do so will inadvertently lead to a more disturbing economic climate than we are experiencing currently. So how is this done?  The key word here is alignment.  Imagine a compass setting for a moment.  If the heading is North, everyone first needs to know the heading is North.  We then need to determine what behaviours are in alignment with the North heading.  And then they need to be tested, creating scenarios that will test their applicability – the what if scenarios.  Just as any sailor knows, the seas change, the winds shift direction, but the heading is there and the skills and tenacity to navigate the course are what determine the true leaders.

ENABLING THE NEXT GENERATION TO THRIVE

I love studying, working with and sharing stories about the next generation for it is a subject that encompasses defining wealth, the impact of our actions and indeed our purpose. In a nutshell it incorporates the purpose of our wealth…the purpose of our lives…and how we maximise both.

But how?

John F Kennedy had said, “To those whom much is given, much is expected.”

And we have in the large part great expectations of the next generation.

And yet, one of the greatest fuels of disappointment is expectations.

Seneca, the Roman philosopher and senator, attributed anger to frustrated expectations.

So here we have one of the dichotomies faced, not only by wealthy families but also by human beings at large.

And it is our humanness I would like to focus on for the next few minutes in determining what we pass on to the next generation and how.

Some time back, I was at a conference and was asked, “What is the responsibility of the family?”

Any thoughts?

In my opinion, the primary responsibility, regardless of your level of wealth is to best prepare your children to survive and thrive in this world, to be good human beings. You may give them lots of money, but do they have the wisdom on what to do with it? If there is a downturn in the economy and fortunes are lost, do they have the ability, fortitude and resourcefulness to rebuild it? What about if they grow the wealth or forge a path that is away from the ethos of the family? What if they are fantastic in their business but are terribly unhappy in their private life?

There is so much written about succession, legacy, constitutions, and governance that I sometimes think we have forgotten what it’s all about and left out the greatest aid in our cause – the love and respect we have for each other as family.

But do we?  Do we truly understand each other?

Do we empathically listen to each other?

Do we really endeavour to put ourselves in the other person’s shoes?

Or do we adopt an attitude of – this is how we have always been, this is how things are done in our family.

What do we really want for the next generation?

Isn’t it really about them growing into the people they have the potential to be?

Every family is different and every human being is different too.  It is not for me to tell you how you should or shouldn’t do things. My intention is rather to provide you with a framework to see where you are right now, to contemplate where you would like to be, what matters, to consider if your current strategy will get you there, and the steps to course correct.

We are all familiar with a tree. But the tree didn’t come out of nowhere. You first need the seed, you need to prepare the soil, you need to plant the seed in the right environment to ensure its roots take hold, and you need to provide it with the appropriate amount of water and sun to ensure it grows. It is the same with the next generation and it is these elements that we will extrapolate to practicalities in nurturing and developing the next generation.

There are three 3 core areas:

  • Mission & Purpose;
  • Values & Self Awareness;
  • Actions
Mission & Purpose

Most businesses have a mission statement and a purpose. It is well articulated, often hung in the reception, in the corner offices, on the fronts of prospectuses, on the website.

But how many families take the same care in developing and understanding their own family’s purpose, what they stand for, what is important to them, their raison d’etre? This is not a nice to have but a must have – a unified philosophy that instills a sense of identity and direction in the family. This is not something that is imposed by an outside adviser, marketer or lawyer, all scenarios I have heard of, treating it as a check box on the path to governance, but rather a process of exploration and discussion.

This is not too dissimilar to building the foundations to a building – do you want a shack or the ability to grow into a soaring tower? It is the same amount of depth the family and its members need to go through if they want to grow as a family and instill growth in the next generation. It is an essential process that provides an opportunity for other family members to voice their perspective, dreams, hopes and desires in co-creating the environment which is most essential for their development and growth – their home.

The Purpose & Mission become the bedrock upon which the next generation understand the character that was weaved into the family through the generations, the moral compass that will help them determine the right path to choose, in discerning the multitude of options presented to them. It provides them with a backbone, a support mechanism upon which to draw wisdom. As long as it is done correctly, with the appropriate level of exploration and discussion it requires, and deserves.

One family of noble lineage stemming back to the 800s epitomised their family philosophy in the following way: our family is like a chain along a wall, attached by a nail. Some nails are lower, others higher, holding the line of the chain. Your responsibility is to ensure you place a nail. It doesn’t matter if up or down, but ensure you place a nail. It is this simple philosophy that enabled this next generation member to muster the courage to reshape himself and move forward after losing everything in the financial crisis. This simple phrase enabled him to remember the character instilled in the family, the courage and resilience of the family, and the standing of their good name. This went on to determine how he handled the situation he faced, how he interacted and engaged with others, how he conducted his business affairs, how he severed the ties he needed to, all with the dignity, grace and integrity instilled in him along his line.

That is the power of Mission & Purpose. The ability to thrive in the face of challenges.

Values & Self-Awareness

Has anyone ever upset you, even perhaps made you angry?

It probably wasn’t the person’s intention to make you angry. But their actions or what they said happened to impinge upon one of your values. Moreover, their behaviour was also linked to their values. We see people like icebergs. Not from a temperature perspective but from a depth perspective. We only see the tip of the iceberg, the one-eighth peering above the surface, people’s behaviour. But the majority of the iceberg lies beneath the surface, in the depths of the water it occupies. And this is where we have our beliefs, perspectives and values, lying beneath the surface and façade of our actions, often lying within our unconscious mind.

Failing to be aware of, or sensitive to, what these are is like being in constant autopilot.

Imagine being in a plane, relying on the autopilot but you don’t know the controls, navigation system or even what all the parts are called. Do you think that journey will end well if something unexpected comes into sight? And when life happens, it is values and perspectives that are affected.

Let me share a story to illustrate: One family had built a significant investment company and it was understood this was a family business to be grown and transferred to future generations. Then tragedy struck. The father was diagnosed with cancer and, shortly afterwards, his wife also. They underwent treatment and, thank goodness, they survived. The experience shocked the family and all were immensely grateful the parents survived. The experience affected the parents profoundly, driving in them the desire and will to found and endow a world-class medical research facility dedicated to uncovering the causes, treatment, prevention and cure of the genetic cause of cancer and other genetically based diseases. In addition, they tithed 40% of the family business’s annual profits to fund the facility.

That is how values are shaken and reshaped – when life happens.

Actions

The third is Actions. All the goodwill in the world, all the lovely statements and words will do no good if we do not follow through with our actions. We are pulled in a million and one directions with many demands on our time, and mostly looking forwards not back. We have all heard the expression ‘with the benefit of hindsight’.

So it is the ultimate hindsight I would like to touch upon – the topic that is rarely talked about – and that is death.

It is ironic that as human beings we avoid the topic. How many times have you heard a patriarch, even yourself say, “if I die…”? We love guarantees, certainty, and yet we shy away from the ultimate deadline. But through this lens, we can glean much insight into what is truly important to us: Where we focus our time and efforts; What we put off for another day; Who we say no to; What and whom we say yes to; What we don’t say waiting for the right time or holding on until the other makes the first move.

Consider this if you will – imagine you had a week to live:

  • What would you do differently?
  • How would you behave differently?
  • Who would you choose to share time with?
  • What conversations would you ensure you had?
  • What can you now see that you couldn’t see before?
  • What are you grateful for?
  • What really matters?
  • When you are no longer here, what do you want to be remembered for – the empire you built, or your character, how you conducted yourself, how you treated others?

One family’s experience that resounds in me is the story of a beautiful woman, now with children and grandchildren of her own. She is a humble and soulful lady, doing her best to be a steward for the wealth as well as being a loving wife, mother and grandmother to her family. In sharing her story she revealed that her father worked very hard, committed to the company and what he was creating. His focus on his work, as well as his belief that women had no role in business, meant that he shared very little time with his daughter, to the extent that she learned who he was and his accomplishments through a book. On the other hand, he did share a lot of time with his grandchildren who can now forge their own path instilled with the grandfather’s philosophy.

Nelson Mandela said “In judging our progress as individuals, we tend to concentrate on external factors such as one’s social position, influence and popularity, wealth and standard of education…but internal factors may be even more crucial in assessing one’s development as a human being.”

So in considering what we leave the next generation and how, I would impress on you the importance of focusing first on the foundations. This enables the next generation to have the capacity to delve within themselves to grow and have the impact they are capable of. It also enables us, to understand and embrace what matters and to be the best we can be. For it is in our own life’s example that we leave the ultimate testament to our legacy.

WILL YOU CHOOSE TO MATTER?

There is a great talk and initiative by Angela Maiers entitled “You Matter”, and how these two words could positively impact our lives.

It really puts into perspective and simplicity the manner in which we conduct ourselves in our daily interactions, with great relevance for the corporate world and our business dealings.

Consider Customer Care for a moment. How many times do you interact with representatives who simply do not seem to care, let alone make you feel that you matter.

Or of trying to have a conversation with someone who is affixed to their computer or mobile, or looking elsewhere.

Or simply not being acknowledged.

Do these make you feel that you matter?

For if we are making people feel they don’t matter, we make them feel insignificant. And since what goes around, comes around, the deeper question is, do you feel you matter?

For me, these two words “You Matter” have brought to the forefront of my mind a simple code of conduct – going through each day, being present, truly engaging with and caring about people we come into contact with, even people we come across in the street – a simple smile, offering a helping hand, being kind. Isn’t this what being human is ultimately about? I cannot fathom why many people stop being human as soon as they walk into an office building and hide behind “but this is business”.

We have a tendency as humans to complicate simplicity, coming up with words that become so overused they become jargon and meaningless: employer of choice, corporate social responsibility, ethics – all very noble in their own right and when done with the spirit the words themselves intended. And yet ‘You Matter’ for me personifies many of these. If every interaction we have, every decision we make, are centred around these two words, how different would our days be, the people around us, our families, our businesses, our communities. How different would we be? How different would you be if you felt you mattered?

I believe everyone has a purpose and yes, each and every one of us matters. I believe now is a good time to let go of our past, our titles and our pride, and be someone who matters by making someone feel they matter. Will you choose to matter?

FIND YOUR HARMONY – UNLOCK YOUR POTENTIAL

finding your inner harmony

Imagine a violin – its beautiful lines, the warmth of its colour, the depth of its lacquer, the tactile feel of the wood. Such a work of craftsmanship, and yet, the beauty of the violin is wasted if hidden, nestling in its velvet lined case. Its true beauty comes when it is picked up, brought in to the light, balanced in hand, tuned and the bow kisses the strings creating pure harmonies. An exquisite amplification and showcase of the player’s unique skill and technique.

This is a simple allegory for human potential, looking at our talents that, like the violin, are hidden until we pick them up and employ them. Talents need to be tuned, artfully brought out and harmonised for the myriad of possible repertoires and circumstances.

The other beautiful analogy of the violin, or any other musical instrument, is it can play many tunes, many harmonies, in solo, as a duet or leading an orchestra, both syncing and syncopating the melody and harmony to the others. The same is true of us, applying our talents to personal goals, relationships, team environments and wider organisational missions, listening to the music and tuning in.

Some pieces of music are better suited to some instruments than others – and that’s ok. You don’t see a violinist or flautist upset because a part of the composition doesn’t include their instrument at that moment. Musicians understand and love the beauty and harmony of the piece, and are happy to play their role in weaving it together. They trust the conductor, each other and themselves to do the piece justice, to woo the audience and transcend them to another place, filling them with the emotions the composer intended.

Now consider an organisation, built on great values, with a shared mission and goals. Each team member needs to play in harmony for the organisation to achieve. An environment where each person is knowing, confident and passionate about their particular talents and how they mesh with others to create beauty and harmony. Unusual words in an organisational framework, and yet, it is music to our ears when we hear positive feedback on our work, when we satisfy our customers, when we have content employees, when our shareholders are happy.

So be like the great conductors and get your orchestra to play in harmony. Lead the way in doing things differently.

Did this resonate and you’d like to know more? Please get in touch for your confidential one-to-one.

inSight - Salty not Sweet




3 + 1 =



Success in succession

Success in successionThe next generation taking over the family businessSituationThe son of the founder was taking over the family business. To grow the company, he also took on a private equity partner. The private equity firm recommended me as a sounding board to...

THE STORY BEHIND AMANI™


THE STORY BEHIND AMANI™

During my time in Executive Search, I had the privilege of meeting and interviewing brilliant people every day. Amidst a 'war for talent', I didn't experience a shortage of talent. What I found was a shortage of great companies that deserved great talent. I didn't...

CASE STUDY


CASE STUDY

EMERGING MARKETS: Navigating a clash between corporate governance and local customs   CHALLENGE A multinational company operating in emerging markets discovered an individual who had access to the company float was taking money out of the company but replacing it...

CASE STUDY


CASE STUDY

  WHEN INVESTORS COME IN Tackling transition and the growing pains of scaling a business CHALLENGE A start-up was acquired by a private equity firm. There was low morale, diminished team spirit, lack of personal performance, all ultimately impacting results. INSIGHTS...